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Privacy Policy

Syfe reserves the right to change these privacy document at anytime without prior notice. Please refer to them on a regular basis..

Privacy Policy

Last revised: 16th January, 2017


Syfe Ltd. (hereinafter, “Syfe”, “we”, or “us”) cares about privacy issues and wants you to be familiar with how we collect, use, and disclose information. This Privacy Policy covers your access or use of our websites and applications (“Platform”), when communicating with us or other Syfe users on any device (collectively “Services”), or when you otherwise provide us with Personal Information. By providing Personal Information to us, you agree to the terms and conditions of this Privacy Policy.


Changes to this Privacy Policy

We may change this Privacy Policy. Please take a look at the “Last revised” legend at the top of this page to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy. If you don’t agree to these changes, you can contact us to close your account and you will only be bound by the prior version of the Privacy Policy


Personal Information

You provide us information about yourself, such as your name, age, address, email address, university or other affiliation, and password, when you register for a Member account with the Service. If you correspond with us by email, we may retain the content of your email messages, your email address and our responses. We may also retain any messages you send through the Service. You may provide us information in User Content you post to the Service. Syfe does not collect or save any information from user below 18 years.



We, either directly or through third party companies and individuals we engage to provide services to us, collect, process, or retain Personal Information from you and any devices you may use when you use our Services. The Personal Information we collect may include the following:


Personal Information you give us (either manually or automatically) when you access our Services:

Identifying information such as your name, addresses, telephone numbers, and email addresses when you register for an account with us;

Information you provide during a transaction, or other transaction based content that you generate, or that is connected to your account as a result of a transaction you are involved in, such as listing a car or renting a car from one of our users, adding items to your Favorites, creating reviews, or uploading Trip Photos;

Financial information (such as payment card numbers or mobile money identification numbers) in connection with a potential or actual transaction, which is stored by a third party payment services provider; and

Bank account information or mobile money identification numbers provided by vehicle owners to receive payments, which is stored by a third-party digital payments company.

In some instances, when you use our Services, we may ask you to provide us a photograph and/or other demographic information, such as a scanned copy of driver’s license, passport, national identity card or credit/debit card, social media account information, driver’s/motor vehicle record, insurance information, and other forms of identification. Where we request that you withhold certain information when providing us with personally identifiable information (such as obscuring or redacting all but the last four digits of your payment card number), please do so.

We may use a third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us, and will be subject to the third party’s privacy policy, rather than this Privacy Policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy

If you opt in to use our Location Sharing feature (which allows renters and owners to share information with one another about their location), we will collect geo-location data, including location information from your mobile device, and information about the location and movement of your vehicle or the vehicle you are renting during a rental period based upon the movement of your mobile device. If you opt in to using location-based searching, we will collect geo-location data, including location information from your mobile device, for this purpose. Keep in mind that most mobile devices allow you to control or disable the use of location services by any application on your mobile device in the device’s settings menu.

If you communicate with customer service via telephone, we may record your telephone call for quality assurance, documentation, recordkeeping, and/or training purposes. If you do not wish to have your telephone call recorded, please do not communicate with us via telephone and instead communicate with customer support via +254732897628 email address help@syfe.co.ke.

Data Gathered from In-Vehicle Devices

If your car, or a car you rent through the Services, includes an in-car device operated by a third party service or installed by the owner, that owner or service may record information about your use of the car. The owner and third party service will be solely responsible to you for its use of such information. If you are the owner of a vehicle that includes such an in-car device, you must inform any renter with whom you share your car about the device.

When you access our Platform, we (including companies we work with) may place small data files on your computer or other device. These data files may be cookies, clear gifs, pixel tags, e-tags, “Flash cookies”, or other local storage provided by your browser or associated applications (collectively “Cookies”). We use these technologies to recognize you as a customer; customize our Services, for content and marketing; to measure promotional effectiveness; to help ensure that your account security is not compromised; to mitigate risk and prevent fraud; and to promote trust and safety across our Services.

We may also collect any other Personal Information you choose to provide us, or that we are permitted or required to collect by applicable law.

We may also obtain information about you from third parties such as credit bureaus and identity verification services where permitted by law. You may choose to log in to our Services through social media sites (e.g., Facebook or Google). When you do so, Personal Information from your social media account may be shared with Syfe. The information we may receive varies by site and is controlled by that site. By associating an account managed by a third party with your Syfe account and authorizing Syfe to have access to this information, you agree that Syfe may collect, store, and use this information in accordance with this Privacy Policy. We are not responsible for how those third parties use and share your Personal Information. Please refer to those third parties’ privacy policies to understand how they use and share your Personal Information.

Retention, Use, & Processing

Syfe support staff may review your personal information to provide the Service to you, if you request us to do so as part of a support call, to provide safety and security benefits (for instance, to offer rewards programs and preferentially lower rates for safe drivers), where it is required by law, and to maintain or diagnose issues with our Service.

We retain your Personal Information as long as it is necessary and relevant for our operations. In addition, we may retain Personal Information from closed accounts to comply with applicable laws, detect or prevent fraud, collect any fees owed, resolve disputes, assist with or process claims, troubleshoot problems, assist with any investigation, comply with audits and investigation, to enforce our terms of service, and take other actions reasonably necessary, permitted, or required by applicable law.

Third Party Advertising

We may use third-party advertising companies to serve advertisements regarding our Services when you access and use the Services and other websites, based on information relating to your access to and use of the Services and other websites. To do so, these companies may place or recognize a unique Cookie on your browser (including through use of pixel tags).

Change of Ownership

If we merge with or are acquired by another company, we may share information with them in accordance with our privacy standards and applicable law.



Syfe uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information and implement your privacy settings. We cannot, however, ensure or warrant the security of any information you transmit to Syfe and you do so at your own risk. Once we receive your transmission of information, Syfe makes commercially reasonable efforts to ensure the security of our systems. However, please note that this is not a guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.


To protect your privacy and security, we take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to your email communications from Syfe, at all times.


How you should use the Information you Receive on Syfe


You may use the Personal Information that you have access to only for Syfe transaction-related purposes, or for other services offered through Syfe (such as complaints, claims reporting, dispute resolution, and user-to-user communications). Using Personal Information of other users that you have access to for any other purpose constitutes a violation of our terms of service. You are solely responsible for your use of any Personal Information you find on our Services, including without limitation, for complying with all applicable laws when using such information.


Unwanted or Threatening Email


We do not tolerate abuse of our Services. You do not have permission to add other users to your mailing list (email or postal), call, or send them text messages for commercial purposes, send spam, or invite/engage in off-Syfe transactions to avoid paying Syfe’s fees in whole or in part.


Children’s Privacy


Protecting the privacy of young children is especially important. For that reason, Syfe does not knowingly collect or solicit personal information from anyone under the age of 18 or knowingly allow such persons to register as Members. If you are under 18, please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under age 18 is allowed to provide any personal information to or on Syfe. In the event that we learn that we have collected personal information from a child under age 18 without verification of parental consent, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 18, please contact us at +254732897628 email help@syfe.co.ke.

Notification Procedures

It is our policy to provide notifications, whether such notifications are required by law or are for marketing or other business related purposes, to you via email notice, written or hard copy notice, or through conspicuous posting of such notice on the Service, as determined by Syfe in its sole discretion.

We reserve the right to determine the form and means of providing notifications to you, provided that you may opt out of certain means of notification as described in this Privacy Policy.

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